16personalities Privacy Policy
This Privacy Policy explains how the 16personalities platform collects, uses, stores, and protects your personal information as a user in Malaysia. We are committed to safeguarding your privacy at every stage of your experience on the platform.
This policy applies to all registered users and visitors of the 16personalities platform. Please review this page periodically for any updates.
1. Information We Collect
The 16personalities platform collects several categories of information to ensure our services run smoothly and securely. This information is gathered at the point of registration, during day-to-day use, and in the course of financial transactions.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity and ensure your account is only accessible by its rightful owner.
Device & Browser Information
We automatically record IP addresses, device types, operating systems, browser types, and pages visited. This data is used to optimise platform performance and detect any suspicious access.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect payment method details such as bank account numbers, account holder names, and e-wallet information. Card or bank account details are not stored directly by 16personalities; they are processed through secure, certified third-party payment providers.
Usage Data
We record betting history, transaction records, game preferences, and platform usage patterns. This data helps us improve the user experience and detect any unusual activity.
2. Purpose of Data Use
Information collected by 16personalities is used exclusively for purposes related to platform operations and user experience. We do not sell or rent your personal data to any third party for marketing purposes.
- Verifying user identity and age during registration and withdrawals.
- Securely processing deposits, withdrawals, and financial transactions in MYR.
- Providing effective and timely customer support.
- Sending account-related notifications, promotions, and platform updates.
- Preventing fraud, money laundering, and other illegal activities.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Analysing usage data to improve platform functionality and interface.
Any use of data beyond the scope outlined above will require your additional consent as a user.
3. Use of Cookies & Tracking
The 16personalities platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies: Used to maintain your login session while you use the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your language, region, and display preferences so you don't have to reconfigure them each time.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
- Security Cookies: Helps detect and prevent suspicious activity, and protects your account from unauthorised access.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality and security of the platform.
4. Data Storage & Security
16personalities takes comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or disclosure.
Technical Security Measures
All data is transmitted via encrypted SSL/TLS protocols. Passwords are stored using strong hashing algorithms and cannot be read by any member of staff. Databases are protected by multi-layered firewalls and intrusion detection systems.
Data Retention Period
Active account information is retained for as long as your account remains active. Upon account closure, essential data is kept for the period required under Malaysian law for compliance and audit purposes. Data that is no longer required will be securely deleted in accordance with established procedures.
Third-Party Sharing
16personalities only shares personal data with third parties in limited circumstances: approved payment providers for processing MYR transactions, technical service providers bound by confidentiality agreements, and relevant authorities where required by Malaysian law. We do not sell user data to advertisers or data brokers.
5. User Rights Over Personal Data
As a 16personalities platform user, you have the following rights regarding the personal data we hold about you:
Right to Access
You have the right to request a copy of the personal data we hold about you. Such requests can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification
If any information in your account is inaccurate or incomplete, you can update it via your profile settings or contact our support team for assistance with corrections.
Right to Erasure
You may request the deletion of your personal data by officially closing your account. Deletion requests will be processed once all pending transactions are settled and applicable legal retention requirements are met.
Right to Object to Processing
You have the right to object to the use of your data for marketing purposes. You may opt out of promotional communications at any time via your account settings or by contacting support at [email protected].
6. Changes to This Policy & How to Contact Us
Changes to the Privacy Policy
16personalities reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Users will be notified of any material changes via an in-platform notice or registered email at least seven days before the changes take effect.
It is your responsibility to check this page periodically. Continued use of the platform after any changes are published will be considered acceptance of the updated terms.
Contacting the Privacy Team
If you have any questions, concerns, or complaints regarding how 16personalities handles your personal data, please reach us at:
- Email: [email protected]
- Section FAQ for general information on accounts and privacy
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and will endeavour to address your concerns transparently and professionally.
Your Privacy is Our Priority
At 16personalities, we believe user trust is built on transparency and robust data protection. Every decision we make around data processing is aimed at safeguarding your interests as a user in Malaysia.
For more information on how we manage accounts, visit the FAQ us. To start using the platform safely, you can register a new account or log in to an existing account.
